InOrbis Terms and Conditions


Time Change and Cancellation Policy

Travelers with InOrbis Intercity may cancel a trip for a full refund up to 24 hours after booking, so long as the cancellation is made more than 48 hours before scheduled departure. You may rebook your trip for a future date, for no charge, up to 48 hours before the scheduled departure time. Between 24 and 48 hours before your scheduled departure, you may reschedule your trip for a service charge. Failure to rebook at least 24 hours before your scheduled departure will result in forfeiture of the full trip fare. InOrbis Intercity makes no guarantees that changes to a booking made without proper notice will be fulfilled. Such changes are subject to normal trip availability restrictions.

Trip Modifications

Travelers with InOrbis Intercity may modify departure time by up to 30 minutes, prior to their trip, free of charge. Changes of more than 30 minutes will be subject to a minimum of $25 + GST Time Change Fee.

Last Minute Bookings

Bookings made within 24 hours of the scheduled departure time may be subject to a Late-Booking Fee of at least $25 + GST, depending on the type of trip.

Late Night Trips

Booking requests departing outside of our standard operating hours (4 AM - 11 PM) are subject to an after-hours fee of at least $25 + GST depending on the trip type. Travel during these times is subject to driver availability.

Driver Standby Fee

Premiere same-day round trips that have the outbound trip and return trip more than 4 hours apart are subject to a standby fee of $15 + GST per hour.


Guests are responsible for ensuring that information given during booking is accurate. Accurate date, location and contact information is necessary to ensure that trips are fulfilled on schedule. Guests are provided with email reminders of their booking details and may also view their bookings on the InOrbis website. As such, InOrbis is not responsible for any mistakes made during booking, nor any delays or cancellations that result from such mistakes.

Vehicle Charging

Due to traffic, weather, and other factors, your driver may be required to stop at a Tesla supercharger along your route for up to 35 minutes to top up your Tesla. Your driver will inform you before and during the trip of any necessary stops. For destinations more than 300 km apart, this charging time may increase up to an hour. Please note that your driver will require a period of at least two hours between the outbound and return trip to charge your vehicle.

Data Usage

While we pride ourselves on offering free Wi-Fi to our customers, please understand that this data has a cost. We do not set a hard cap on data usage for passengers, however, please limit your use of the complimentary Wi-Fi to business-related activities. Excessive data use from streaming video or Netflix may result in throttling or disabling of the on-board Wi-Fi for the remainder of the trip.

Arrival Time

Our online booking system provides an estimated travel time and estimated arrival time based on Google Maps (TM) advanced traffic and route awareness system for your requested travel date. Please note that this time is only an estimate. InOrbis Intercity does not guarantee that you will arrive at this arrival time. Our drivers' top priority is passenger safety. Adverse weather, traffic or road conditions may affect your travel time and arrival time. InOrbis is not responsible for any delays or trip-cancellations that may result from traffic, weather, or road conditions.

General Terms and Conditions

While InOrbis wants to be your preferred choice of travel with of our quality of service, reliability and luxury, we still need to let you know about the legalities. This document sets out those terms and conditions (the "Agreement") under which InOrbis ("we", "us", "our") allow you ("you", "your") to use our website ("Website"), whether you do so just to find out about us and our services or to carry out booking of travel services and other activities using the Website.

If you are visiting our Website as what we call a Visitor (see below for definitions), your use of the Website confirms that you agree to this Agreement. To access other services or parts of the Website, you may have to confirm that you have read, accepted and agreed to this Agreement by clicking on "Accept" or you will not be able to view or use those portions of the Website.


1. Definitions: Many of the words and phrases in this Agreement have specific meanings so we have provided those for you to read:

a) Who are you? Who you are makes a difference in how this Agreement affects you. You may visit or use the Website in different roles at different times as follows:

Visitor - a Visitor is anyone who visits the publicly available parts of our Website but who is not asked to click "accept". Visitors can access information from the Website's publicly available areas without telling us anything about themselves, but by using the Website Visitors still accept the terms and conditions of this Agreement. Visitors cannot access areas of the Website requiring a password, cannot book travel services, and cannot access the Data.

Guest - A Guest is an individual traveling with InOrbis, obtaining travel services from or through InOrbis or any other entity, whether in connection with travel services from or through InOrbis or otherwise. "Guests" include individual Agents who book trips for themselves and also include the individuals with respect to whom an Agent makes travel arrangements. A Guest may book their services personally and/or directly, or they may use an Agent to do so. A Guest may access the Website as a Visitor on a different occasion without logging in. "Guest" includes a client of a travel agent and an employee or other person with respect to whom an Agent makes travel arrangements. "Guest" also includes any person who enrolls in our Guest program, or who is accessing the Website to view Data or other information about themselves or another individual on whose behalf they are authorized to act, such other information including travel itineraries.

Agent - An Agent is any person who books travel services on behalf of another individual in any manner. You are an Agent if you fit within any of the following:
1.You are booking travel services on behalf of a friend, parent, child, spouse or other family member (but with respect to bookings you make for yourself, you are a Guest); or

2.You are a travel agent, or you are an employee, officer, director, contractor or agent of a travel agent (unless you are an agent but booking your own arrangements, in which case you are a Guest); or

3.You are, or are an employee, officer, director, contractor or agent of, an organization, corporation or other entity with which InOrbis has entered into an agreement in order to allow such organization access to the Website in order to carry out its own booking and arrangement of travel services on behalf of its employees and others (we call those "Corporate Bookings") and you are acting on its behalf (unless you are booking your own arrangements, in which case you are a Guest).
b) Other Terms to Know:

1."act on behalf of", or similar words, means to enter into contracts or agreements in the name of or on behalf of a Guest, which must be with their knowledge, consent and authority (unless they are a minor and you are their parent or guardian and have the legal right to do so on their behalf), and includes making travel arrangements or bookings, contracting for the supply of wares or services and supplying personal information of a Guest or other individual in connection with doing so.

2.The "Data" means any and all records, documents, data and information related to travel arrangements and bookings for Guests, including without limitation information with respect to all travel arrangements, itineraries and schedules, contact persons, holders of credit cards, dates and times of trip arrival, arrival and departure dates and times, Personal Information related to Guests and persons accompanying Guests, bookings on other carriers, including air lines, bus lines, limousines, chauffeurs, tour operators and similar service providers, rental car bookings, and related matters.

3."Personal Information" means all information about a Guest, about you, or about any other identifiable individual, including, without limitation, name, date of birth, age, gender, travel arrangements, financial information, credit card and billing information, health information, seating preferences, height, weight, and any and all other information related to or that can be connected with an identifiable individual.

2. Purpose for Access: You agree that the purpose for our providing you with access to the Website is to allow you to obtain information and (where applicable) upload, download, create, edit, modify, add to and delete from the Data for purposes reasonably connected to making, modifying, booking, viewing, checking and managing the travel plans, schedules, itineraries and arrangements of you and/or Guests on behalf of whom you have the authority to do so, and in addition to generate and review reports on your activities, or those of Guests you act on behalf of as may be permitted by InOrbis from time to time. Once received by InOrbis, the Data becomes part of a database, which InOrbis owns. Any Personal Information in the Data will be collected, used and disclosed by InOrbis pursuant to consent provided by you and the InOrbis Privacy Policy.

3. Your Warranty and Representations to InOrbis: You warrant and represent to InOrbis as follows:

a) Except where you are making your own travel arrangements, or where you act on behalf of a minor and are that minor's guardian or parent, you have the full and complete authority and consent of the Guest to enter, upload, download, edit, modify, add to and delete from the Data with respect to the Guest, including their Personal Information;

b) If you act on behalf of an organization, whether a travel agency (on behalf of a Guest) or are making Corporate Bookings on behalf of Guests related to or of another organization, that organization has implemented a legally compliant privacy policy and appointed responsible individuals with respect to the collection, use and disclosure of personal information, including by you;

c) By accessing the Website and/or adding to, deleting or modifying Data with respect to any Guest, you are not breaching any contract, duty or law or infringing anyone's intellectual property, privacy or other legal rights; and,

d) You are aware of the contents of this Agreement and agree to follow its terms and conditions.

4. Compliance with Rules and Regulations: You agree to follow all the rules and regulations set by InOrbis from time to time. Those rules and regulations are currently as set out in this Agreement, as well as in all applicable tariffs filed by InOrbis. These rules and regulations will apply to use of any kind of the Website and access to the Data and will apply to you whether you are an Agent or a Guest, or, as applicable, a Visitor.

5. Your Agreement: You agree that at all times:

a) Your access to this Website is for your use for the stated purposes in this Agreement only. You will not allow or provide access to this Website to any unauthorized person or any person under the full age of majority in your jurisdiction, unless such access is continuously supervised by you;

b) If you are a bona fide Agent, as defined in this Agreement, your access to this Website is permitted solely for the purposes of carrying out your role as an Agent, and any access or use other than as permitted to an Agent is prohibited. You are permitted to access this Website and download copies of content from this Website for use within your own organization only to the extent reasonably required to fulfill your obligations to the other individual or individuals for whom you are booking travel services;

c) If you are a bona fide Visitor or a Guest, you are permitted to access this Website and download copies of content from this Website for non-commercial and personal use only;

d) You will not copy, distribute, or disclose the Data or Personal Information with respect to any Guest without their consent, or post it online or otherwise make it public or available to any unauthorized persons;

e) You will not divulge any user name, password or other account information provided to you to anyone else;

f) To the best of your knowledge, any Personal Information given by you to InOrbis is true, complete and accurate and is given with the knowledge and consent of the individual Guest or other person concerned; and,

g) Any and all content, information and data of any kind displayed on, contained in, or accessible through this Website, including but not limited to the Data in InOrbiss databases (collectively, the "Content"), is subject to copyright and other intellectual property rights of InOrbis or its licensors, all rights reserved. Any access to this Website, and any downloading, copying, distribution, dissemination or other use or possession whatsoever of the Content, other than as expressly permitted in this Agreement, is prohibited. Any commercial use or copying of any of the Content other than for the purposes of considering InOrbis as your provider of travel services or booking travel services for specific individuals as a bona fide Agent is contrary to this Agreement and not permitted. Without limitation, engaging in data mining, data processing, "screen scraping", or the use or application of any automated script, macro, program, application, software, "bot" or similar technical device to extract, process, copy, distribute, data mine, aggregate, collate, cross-reference or manipulate the Content, or any information or data contained in, displayed on, or accessible or available in any manner from or through this Website is strictly prohibited, provided however that bots, spiders or similar programs used by bona fide search engines to index the initial home pages in English and French of this Website for search purposes available to the general public via ordinary web browser applications are permitted to carry out their bona fide indexing functions on a limited and reasonable basis.

6. Withdrawal of Access for Cause: This agreement grants no rights, only privileges and permission. You agree that InOrbis, in its absolute discretion, will be the sole judge of whether you have breached any provision of this Agreement and that any privileges or permission granted to you as an individual under this Agreement may be revoked, suspended or terminated by InOrbis at any time without notice.

7. Waiver: You acknowledge that the Internet and websites accessed by you are inherently dangerous and subject to computer, system and network failure as well as nasty human activity. While InOrbis will take such steps as are reasonable in the circumstances to maintain the security of this Website and the Data and your privacy and confidentiality with respect to information you provide, you agree that you use this Website completely at your own risk and that in no event shall InOrbis be held liable for any loss or damages, however caused, except as expressly provided in this Agreement, even if caused by the negligence of InOrbis.


9. Limitation of Damages: You further agree that IN NO EVENT WILL INORBIS BE LIABLE FOR indirect, general, special, economic, consequential, EXEMPLARY or punitive damages resulting from the use of this Website, whether in tort, contract or any other cause of action, including without limitation, for loss of data, information or programs, or damage to computers or networks, or from breach of privacy and similar personal rights, or from infringement of intellectual property rights, OR FROM DEFAMATION, LIBEL OR SLANDER, or any other damages whatsoever, whether or not InOrbis shall have been advised of the possibility of such damages. THE TOTAL LIABILITY OF INORBIS shall in all cases be limited to a MAXIMUM of the SUM OF ONE HUNDRED DOLLARS ($100.00) IN CANADIAN CURRENCY.

10. Further Disclaimer of InOrbis: While InOrbis will make reasonable commercial efforts to make the Data available on a reasonable basis, InOrbis accepts no obligation to do so on any pre-agreed basis or at all. InOrbis may interrupt access to the Data, or terminate access to the Data at any time, without notice or liability. Access to the Data shall in all cases be a privilege and not a right or proprietary interest of any kind. Subject to its privacy policies and applicable law, InOrbis shall be free to modify, change, delete, and generally deal with the Data as it sees fit. Other parties may have access to the Data and can change, modify, amend or delete the Data. InOrbis has no control over such third parties and no event will InOrbis be liable for any reliance by you on the Data.

11. Evidence: Computer records stored in reasonably secure conditions by InOrbis with respect to the Data, the Website and your access to them will be accepted as conclusive evidence of your conduct, communications and dealings with the Data and the Website. Computer records will be deemed to be stored in reasonably secure conditions if systematically recorded on a durable and inalterable medium, including a write-protected disk, tape, CD or DVD or similar medium, or, if upon an alterable medium, upon reasonable proof that such record has not been altered.

12. Injunctive and Similar Relief: You agree that any breach by you of this Agreement will not be fully compensable in damages and you therefore agree that InOrbis shall be entitled to immediate equitable, injunctive and other similar relief against you without notice and without the necessity of proving damages or the likelihood of damages.

13. Indemnity: You agree to indemnify and save harmless InOrbis for any damages sustained should you breach your warranties and representations or any term or condition of this Agreement.

14. Grant of Limited License: InOrbis grants to you a non-exclusive, limited and revocable license to download and view the Data and other content available on this Website on your computer for the purposes stated in this Agreement and no other purposes.

15. Non-Assignment by You: You may not assign this Agreement. It is and shall remain personal to you.

16. Termination: InOrbis may terminate this Agreement at any time with or without notice to you and may act unreasonably in so doing, in its absolute discretion. You may not terminate this Agreement, which shall remain in force, with such provision, without limitation, to apply pursuant to any agreement between InOrbis and, if you are an Agent, any organization you are employed with or on whose behalf you access the Data. However, you may advise InOrbis that you wish your access account rendered inactive and we will do so.

17. Entire Agreement: Subject to any other applicable agreements to which InOrbis may be a party, this is the entire agreement, contract and understanding between you and InOrbis.

18. Other Sites: You agree that InOrbis has no control over the content or performance of any website linked to or from this Website, that InOrbis expresses no opinion concerning the content or performance of any such website, and that InOrbis shall in no event be held liable or responsible for the content of any such website.

19. Governing Law: This Agreement shall in all respects be governed by the laws of the Province of Alberta, Canada and the laws of Canada in effect in the said Province at the time. You agree that any and all disputes will be adjudicated only by the courts of Alberta. You expressly submit to and attorn to the exclusive jurisdiction of such courts, and you undertake and agree to bring no complaint and file no action in any other Court whatsoever. Nothing contained in this section shall prevent InOrbis from commencing an action in any court of competent jurisdiction in order to seek damages and/or equitable relief against you for breach of this Agreement.

20. Severance and Enurement: Should any portion or portions of this Agreement be held by a Court of competent jurisdiction to be unenforceable, then such portion or portions shall be severed from this Agreement, and the remaining portions of the Agreement shall be enforced. This Agreement shall enure to the benefit of the heirs, executors, administrators and permitted assigns of you and InOrbis, including its subsidiaries and affiliates.

21. Copyright and Trademark Notices: All contents of the InOrbis website are: Copyright © InOrbis Corperation. Other trade-marks of third parties on the website are the property of such parties, used with permission. All rights are expressly reserved.

22. Social Media Policy: InOrbis uses Social Media networks, specifically Instagram, Facebook, LinkedIn and Twitter, to share and promote service changes, service updates, specials and promotions with our customers. We welcome participation and discussion through our Social Media channels. We have the right, at our discretion, to remove any posts containing personal attacks, profanity, nudity, hate speech or illegal material from our Social Media channels, as well as revoke privileges to post to our pages. Passengers and individuals should not use these services (i.e. contact our Twitter or Facebook accounts) to post commercial posts or request ticket information, purchases, ticket changes, specific travel quotes, or other personal travel service requests. Also, for your privacy protection, we also request that passengers do not post personal contact information to our Social Network channels. All passenger inquiries should be directed to our website to our toll-free phone 1-877-601-8747. InOrbis will do its best to ensure all messaging sent out via Social Media is accurate and timely; however prices, services and specials may be subject to change without notice. Our Social Media channels are not monitored 24/7. Opinions expressed in non-InOrbis generated posts are not necessarily those of InOrbis and its employees, and we cannot guarantee the accuracy of these posts. If you have any questions about our use of Social Media, please contact

InOrbis Privacy Policy

What information do we collect and why?

InOrbis uses cookies to collect anonymized information about your visit, in order to generate usage statistics and provide the best experience to our users.

When signing up for an account on our website or booking a trip, we collect the following information:

  • Name
  • E-mail address
  • Phone number

We use this information to fulfil your booking and to contact you regarding your travel arrangements. If you sign up for our e-mail newsletter, we will also use this information to contact you about InOrbis promotions and special offers.

Online booking payments are collected through PayPal. Information about their practices and security measures can be found in the PayPal Terms of Service.

All personal information collected by InOrbis will only be used or disclosed for the purpose for which it was collected. Information collection and storage is handled using Adobe Business Catalyst. Information about their practices and security measures can be found in the Business Catalyst Security Overview.

For questions regarding our Privacy Policy, please contact Rosario Fortugno at 1-877-601-8747 or at